Privacy Policy

Last updated 4 November 2026

Who we are

Siloom is an agentic build service run by PT Volix Suara Generasi (VOLIX), which acts as the controller of the personal data described in this policy. This policy explains what personal data we collect through siloom.co, how we use it, and the choices you have. For questions, email Contact@volix.co.id.

What we collect

• Email contact. The booking form on our homepage opens a draft in your own email app. We receive only what you send in that email, such as your name, company, email address, and message.
• Interview answers. If you use our interview to request a workflow proposal, we collect your typed answers and voice recordings, plus your name, company, role, email address, and WhatsApp number if you give it.
• Technical data. Our hosting providers keep standard server logs, such as IP address, browser type, and the pages requested, to run and secure the site.

We do not use advertising or analytics cookies. Our interview and privacy pages save your language choice in your browser.

How we use it

• To reply to you and schedule a call.
• To prepare a workflow proposal from your interview answers and send it to the email address you give us.
• To keep the site and our systems secure.

We do not sell your personal data, and we do not use your answers to train AI models.

Automated processing

Voice recordings are transcribed by a speech recognition system on servers managed by VOLIX. Your answers are then processed by an AI model (Claude, provided by Anthropic) to draft the proposal, which is emailed to you automatically. The proposal is a first draft for discussion. It makes no decision about you, and you can ask a person on our team to review it.

Who we share it with

We share personal data only with providers that help us run this service:

• Vercel, for website hosting
• Anthropic, for AI processing of interview answers
• Google, for sending email
• Telegram, for internal notifications to our team about new requests
• Epik, our engineering partner, when a project involves them

Some of these providers process data outside Indonesia. We use them only for the purposes described here.

How long we keep it

• Voice recordings are deleted 30 days after we receive them.
• Interview answers and proposals are kept for up to 180 days, or longer if we start working together.
• Emails are kept as business correspondence.
• Server logs follow our hosting providers' retention periods.

Security

We use encrypted connections, limit access to the people who need it, and keep interview data on servers managed by VOLIX.

Your rights

Under Indonesia's Personal Data Protection Law (Law No. 27 of 2022), you can ask to access, correct, or delete your personal data, withdraw your consent, object to automated processing, or limit how we use your data. Email Contact@volix.co.id and we will respond within the time the law requires.

Children

Siloom is a service for businesses and is not directed at children.

Google Workspace and Tooyool

Tooyool Workspace is Siloom's private assistant for Google accounts connected by an authorised administrator. It supports Gmail, Calendar, Drive, Docs, Sheets and Slides.

• Access and use. With the account owner's permission, Tooyool can read and reply to email, manage calendars and invitations, and find, create, edit, organise or delete files. Access is limited to the connected account and resources shared with it. Sending, sharing and deletion follow instructions from authorised users.
• Processing and storage. Content needed to fulfil a request may be processed by Anthropic and returned to authorised users through Telegram. OAuth login credentials are encrypted on the agent server. Requested outputs and activity records may remain in the authorised agent workspace, Google account or Telegram chat until removed by the administrator, subject to each provider's retention rules.
• Your controls. The account owner can revoke access in Google Account connections. To request removal of stored connector credentials or copies held by Siloom, contact Contact@volix.co.id. Revoking access does not itself delete original emails, calendar entries or files in Google.

The connector has no advertising, data-sale or model-training function. Siloom's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

Changes to this policy

We may update this policy. The date at the top shows the current version.